Privacy policy

Last updated: July 2026

iFixture (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we use it.

1. Who We Are

iFixture

📍 220 Grand Avenue, Cardiff, CF5 4QF, United Kingdom

📞 +44 7456 305520

2. Information We Collect

• Personal details: Name, email address, phone number, delivery/collection address

• Device details: Phone brand, model, and issue description (for repair quotes)

• Payment information: Processed securely through Shopify Payments — we do not store your card details

• Website usage data: Pages visited, browser type, and cookies (see Section 6)

3. How We Use Your Information

We use your information to:

• Provide repair quotes and process bookings

• Communicate updates about your repair or order

• Process payments and issue refunds

• Improve our website and customer service

• Send occasional offers or updates, only if you opt in

4. Legal Basis for Processing (UK GDPR)

We process your data based on:

• Contract — to provide the repair service or product you requested

• Consent — for marketing emails (you can withdraw anytime)

• Legal obligation — to meet UK tax and business record-keeping laws

5. Sharing Your Information

We do not sell your personal data. We may share limited data with:

• Payment processors (e.g. Shopify Payments) to complete transactions

• Delivery couriers, if shipping a product to you

• Authorities, only if required by law

6. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and understand site traffic. You can disable cookies in your browser settings at any time.

7. Data Security

We use secure systems to protect your data from unauthorised access, loss, or misuse. However, no online system is 100% secure.

8. How Long We Keep Your Data

We keep your information only as long as necessary to provide our services and meet legal requirements (typically up to 6 years for financial records, per UK law).

9. Your Rights (UK GDPR)

You have the right to:

• Request a copy of your personal data

• Ask us to correct inaccurate data

• Ask us to delete your data (“right to be forgotten”)

• Withdraw marketing consent at any time

• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused: www.ico.org.uk

10. Contact Us

For any privacy questions or requests, contact: