Shipping policy
This policy explains how we handle delivery for products (used phones, accessories) and repaired devices sent by post.
1. Delivery Areas
We currently ship to addresses within the United Kingdom only.
2. Processing Time
• Orders are processed within 1–2 business days after payment is confirmed.
• Repaired devices sent by post are shipped within 1 business day of repair completion.
3. Delivery Times
• Standard Delivery: 2–4 business days
• Next Day Delivery: Order before 12 PM for next working day delivery (Monday–Friday)
• Delivery times may be longer during holidays or high-demand periods.
4. Shipping Costs
• Shipping costs are calculated at checkout based on weight and delivery speed.
• Free standard shipping may apply on orders over a set amount (if offered — confirm with store owner).
5. Sending Your Device for Repair by Post
• Please pack your device securely, preferably in its original box or bubble wrap.
• We recommend using a tracked and insured postal service, as iFixture is not responsible for devices lost or damaged in transit before they reach us.
• Once received, we will confirm by phone/email/WhatsApp and provide a repair quote.
6. Order Tracking
• You will receive a tracking number by email or SMS once your order or repaired device is shipped.
7. Lost or Damaged Deliveries
• If your order arrives damaged, please contact us within 48 hours with photos of the damage.
• If your order does not arrive within the expected time, please contact us so we can investigate with the courier.
8. Collection In-Store (Alternative to Shipping)
• You may also choose to collect your repaired device or order in person at:
📍 220 Grand Avenue, Cardiff, CF5 4QF, United Kingdom
🕒 Open Daily: 8:00 AM – 8:00 PM
9. Contact Us
iFixture
📍 220 Grand Avenue, Cardiff, CF5 4QF, United Kingdom
📞 +44 7456 305520