Refund policy
iFixture Return & Refund Policy
We want you to be fully happy with your repair or purchase. Please read our policy below.
🔧 Repair Services
• All repairs include a 60-day warranty on the repaired part and workmanship.
• If the same problem happens again within 60 days, we will repair it free of charge.
• If we cannot fix the same issue again, we will offer a full or partial refund of the repair cost.
• Warranty does not cover new damage after the repair, such as drops, cracks, or water damage.
• Refunds are not given if the customer changes their mind after a repair is completed and working.
📱 Products (Used Phones & Accessories)
• You can return an unused product within 14 days of purchase for a full refund.
• The item must be in its original condition and packaging.
• Used phones are covered by a 90-day warranty against faults.
• Accessories (cases, chargers, screen protectors) can only be returned if unopened and unused.
💳 How Refunds Work
• Refunds are sent back to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account.
• Bring your receipt or order confirmation when requesting a return or refund.
❌ Non-Refundable Situations
• Physical damage caused after the repair or purchase.
• Software issues unrelated to the original repair.
• Custom-ordered or special-order parts.
📞 Contact Us to Start a Return
iFixture
📍 220 Grand Avenue, Cardiff, CF5 4QF, United Kingdom
📞 +44 7456 305520
🕒 Open Daily: 8:00 AM – 8:00 PM